Support
Pre-Sales Support
NetworkTV provides specialist IPTV services to Distributors, Dealers and Integrators that have clients who are considering migrating to a digital video solution or who may want to enhance their current system. NetworkTV will offer impartial advice on which solution best fits a client’s requirements. The specialist IPTV and IP networking services NetworkTV are offering include:
- Consultancy – understanding a client’s video requirements
- Solution Design – providing impartial identification of the best solution for a client
- Installation, Commissioning & Support – providing hugely experienced technical skills
- Customisation, UI Skinning, Apps & Widget Development – experienced developers who know how to build IPTV solutions
- Integration – providing understanding and skills to help clients integrate NetworkTV into other applications
- IP Networking – experienced technicians to help design and implement networking infrastructure
- Equipment Provision – providing specialist IPTV equipment
Warranty
Customers with NetworkTV System Servers need to contact the Server manufacturer for on-site support. NetworkTV software and all other components are delivered with a 12 month return-to-base warranty . For any queries please contact us at info@networktv.tv or telephone +44 (0)333 335 5019.
Post-Sales Support
NetworkTV is partnered with the manufacturers of the components utilized in our solutions, and can assist in providing support when issues arise. Additionally, service agreements for support are available, whether for advanced replacement in the event of failures, or periodic system evaluation or upgrades.
Documentation
Documentation is provided online to assist NetworkTV partners and end users to install, configure and manage their NetworkTV systems. End users requiring further information should contact their reseller.
Downloads
NetworkTV partners can access software upgrades to ensure their customers are up to date with the latest features and fixes from the NetworkTV Development Team. NetworkTV comes with lifetime support.
NetworkTV Support Centre
To complement our User Guides, the NetworkTV Resources Page contains FAQ’s and Knowledge Base Articles to provide information our partners may find useful for specific product applications, and general IP network analysis, configuration and troubleshooting. Our partners can view their open tickets with our Support Department.
Training
Training courses are designed around the needs of partners, helping them get the very best understanding of NetworkTV solutions from the outset. Courses delivered by the NetworkTV Training Team deliver the knowledge and skills needed to specify, install and configure IPTV systems based around NetworkTV products.
NetworkTV API
The control API for NetworkTV enables external control of the system. The control API is accessible from the Master server in the NetworkTV system, and the NetworkTV system manages sending subsequent requests to other servers in the system. A programmer using the API should not have to know which server to send an API request to, as all requests go to the Master server.
See our Resources Page for the control API documentation.
Control System Modules
Contact us to discuss the modules you would like to use with your chosen control system. We provide integration support and receive-control from a host of third party manufacturers including Crestron, AMX, Extron, QSC, Symetrix, RTI and Biamp.
Log4j Vulnerability
As you may be aware this information below was released by the UK’s National Cyber Security Centre last week with regards to Log4j vulnerability. NetworkTV servers are web-based products that do currently use Log4j. Please click the link below for more details.